questions about our brand, products/services, policies, and more
Frequently Asked Questions
Welcome to our FAQ page, where you can find answers to the most commonly asked
What is your return policy?
Swaggerix Return Policy
At Swaggerix, we aim to provide premium quality clothing and exceptional customer service. If you're not entirely satisfied with your purchase, we’re here to help.
Returns
You can return your item(s) within 30 days of receiving your order for a full refund or exchange, subject to the following conditions: The item must be unused, unwashed, and in the same condition that you received it. The item must be in its original packaging with all tags attached. Items on sale or discounted products are non-refundable but may be exchanged for a different size or color.
Return Process
To initiate a return, please follow these steps: Contact us at [customer service email] with your order number and reason for return. Once your return is approved, we will provide you with the return shipping address and instructions. Ship the item(s) back to us. Please note that the cost of return shipping is the customer’s responsibility unless the product is defective or incorrect. After we receive your returned item(s), we will inspect them and notify you of the status of your refund or exchange.
Refunds
If approved, your refund will be processed within 7 business days and credited to your original method of payment. Please note that depending on your bank or card issuer, it may take additional time for the refund to appear in your account.
Exchanges
We only replace items if they are defective, damaged, or for size and color changes. To exchange a product, contact us, and we will assist you with the process.
Non-Returnable Items
- Sale items
- Gift cards
- Customized or personalized items
International Returns
For international orders, the customer is responsible for return shipping fees, duties, and taxes. We recommend using a trackable shipping service to ensure your return reaches us safely.
How do I track my order?
Prerequisites vary depending on the course. Some courses may have specific requirements, such as prior knowledge in a particular subject or a certain level of experience. These prerequisites are usually mentioned in the course description. If you're unsure, it's recommended to review the course details or contact the instructor for clarification.
Do you have a physical store?
Again, this depends on the course. Many online courses include assessments and assignments to help reinforce the learning and gauge your understanding of the material. These can be in the form of quizzes, projects, or practical exercises. Course descriptions often mention the presence of assessments, and some courses provide certificates upon successful completion of the assignments.
How do I contact support team?
What is your return policy?
Swaggerix Return Policy
At Swaggerix, we aim to provide premium quality clothing and exceptional customer service. If you're not entirely satisfied with your purchase, we're here to assist.
Returns
You can return your item(s) within 30 days of receiving your order for a full refund or exchange, subject to the following conditions: The items must be unused, unwashed, and in the same condition that you received it. The item must be in its original packaging with all tags attached. Items on sale or discounted products are non-refundable but may exchanged for a different size or color.
Return Process
To initiate a return, please follow these steps: Contact us at [customer service email] with your order number and reason for return. Once your return is approved, we will provide you with the return shipping address and instructions. Ship the item(s) back to us. Please note that the cost of return shipping is the customer’s responsibility unless the product is defective or incorrect. After we receive your returned item(s), we will inspect them and notify you of the status of your refund or exchange.
Refunds
If approved, your refund will be processed within 7 business days and credited to your original method of payment. Please note that depending on your bank or card issuer, it may take additional time for the refund to appear in your account.
Exchanges
We only replace items if they are defective, damaged, or for size and color changes. To exchange a product, contact us, and we will assist you with the process.
Non-Refundale Items
- Sale items
- Gift cards
- Customised or personalised items
International Returns
For international orders, the customer is responsible for return shipping fees, duties, and taxes. We recommend using a trackable shipping service to ensure your return reaches us safely.
How do I track my order?
Once your order has been processed and shipped, a tracking number will be sent to your email so you can easily follow your package’s journey.
Do you have a physical store?
At the moment, Swaggerix is an online-only brand, meaning all of our products are available exclusively through our website. This allows us to provide a seamless shopping experience and deliver high-quality products directly to your doorstep, no matter where you are.
How do I contact to support team?
Contact Us
support@swaggerix.com
Support teams are available on:
Mon-Fri: 8am - 6pm
Sat-Sun: 9am - 6pm