SHIPPING & RETURNS POLICY

At Swaggerix, we aim to provide premium quality clothing and exceptional customer service. If you're not entirely satisfied with your purchase, we're here to assist.

Returns

You can return your item(s) within 15 days of receiving your order for a full refund or exchange, subject to the following conditions: The items must be unused, unwashed, and in the same condition that you received it. The item must be in its original packaging with all tags attached. Items on sale or discounted products are non-refundable but may exchanged for a different size or color.

Return Process

To initiate a return, please follow these steps: Contact us at [customer service email] with your order number and reason for return. Once your return is approved, we will provide you with the return shipping address and instructions. Ship the item(s) back to us. Please note that the cost of return shipping is the customer’s responsibility unless the product is defective or incorrect. After we receive your returned item(s), we will inspect them and notify you of the status of your refund or exchange.

Refunds

If approved, your refund will be processed within 7 business days and credited to your original method of payment. Please note that depending on your bank or card issuer, it may take additional time for the refund to appear in your account.

Exchanges

We only replace items if they are defective, damaged, or for size and color changes. To exchange a product, contact us, and we will assist you with the process.

Non-Refundale Items

  • Sale items
  • Gift cards
  • Customised or personalised items

International Returns

For international orders, the customer is responsible for return shipping fees, duties, and taxes. We recommend using a trackable shipping service to ensure your return reaches us safely.